Term & Condition
The travel site www.aictravels.com, mobile site Platforms is maintained by Apex International Co Ltd. It is an IATA certified travel company existing compliant with the laws of the Republic Union of Myanmar. By accessing or using this site or using any of its services, you are agreed on terms and conditions mentioned below, including any supplementary guidelines and future modifications.
Aictravels may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in this Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the “Terms & Conditions” link to be fully aware of the entire scenario.
1. Agreement between the Clients & Aictravels:
While accessing, using, browsing or make booking through aictravels.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, Apex International Co Ltd. and its subsidiaries (including aictravels.com reserve all the rights for taking any legal actions against them.
2. Mode of Payments & the Policies:
Our payment gateway is completely secure and customers can make the online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances. Modes of payment available at aictravels.com for online bookings are:
- Credit/Debit Cards: Visa, Master, MPU
- Wallet: OK DOLLAR, WAVE PAY, KBZ PAY, CB PAY
- PayPal: Pay with PayPal
3. Use of the Website
In case of your use of this website, you agree that:
- You will use the website only to make lawful bookings for you or other person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Condition of the website.
- You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning trip with it.
- In case of any error or mistake in the process of information, you will be solely responsible for the same.
- All information provided by you to this site should be accurate, updated and complete,
- If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account.
4. Communication Policy of the Site
- On transacting with this site, you will receive an e-mail from Aictravels.com for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and Aictravels.com is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing right e-mail I’d.
- The customer acknowledges that the SMS sent by Aictravels.com is an added facility for the convenience of the customers.
- Aictravels.com is not responsible to provide information about any change in flight schedules, cancellation and status of airline or hotel etc.
5. Booking Policy
The total price displayed on the site includes all applicable government taxes.
In case of increase in the fare in the issuance of the Air ticket , due to airlines, miscalculation in amount due to server error and from the banks payment gateway issue then Aictravels.com reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to Apex International Co Ltd. after the communication from Aictravels.com to avoid any discomfort.
You are required to pay the entire amount prior to the confirmation of your booking.
To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they re checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.
To get any child ticket issued, the age of child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re checking in, and remember that the child must be accompanied by an adult at least 18 years old All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
Company is not responsible for any delay or cancellation of flights from airline's end.
6. Flight Amendment & Cancellation Policy
Every booking made on Aictravels.com is subject to cancellation charges levied by Apex International Co Ltd, which may vary with respect to flight and booking class.
Aictravels.com.com levies negligible amount per passenger/per sector for domestic and passenger/per sector for international air tickets as cancellation service charges.
EMTC insurance fee is non refundable.
Zero Cancellation-Fee product premium charged at the time of booking is non-refundable.
Convenience fees are non-refundable in all cases.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be cancelled partially as per the specific airline’s policy.
Cancellations can be made online or offline through My booking section or by sending an email to Aictravels.com
We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
Amendment charges on Aictravels.com.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.
For Low-cost career (LCC) are date fix and non-Refundable once issue the ticket.
For Full Services Career as per Airlines Rules and Regulations
7. Holidays Amendment & Cancellation Policy
For cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if full paid) will be charged as cancellation charges.
For cancellations before 30 Days of departure, 50% of the tour cost will be charged as cancellation charges.
For cancellations before 15 Days of departure, 100% of the tour cost will be charged as cancellation charges.
8. Refund Policy
Aictravels.com will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through my booking section or email.
Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
Aictravels.com will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions.
Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for future booking with us.
9. Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt
Aictravels.com shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent
The customers or clients or agents shall not hold the Aictravels.com liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.
On the basis of assurity given by airlines/hotels/suppliers, Aictravels.com may sometimes refund amount to the customer but Aictravels.com reserves the right to recover the refunded amount on event of Airlines/hotels getting shut down/non-operational/bankrupt.
10. Visa Guidelines
Please carry applicable visa for the respective country you are visiting or transiting through. Please check-out the concerned airline and embassy for concerned Visa requirements.
International bookings made through Aictravels.com are subject to the requirements of visa including but not limited to transit visa which is to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the traveller intends to visit or transit through.
Aictravels.com is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
11. Transmitted Material
Internet communications can’t be completely private or secure. You understand that any message or information that you have sent to this site can be intercepted by others unless there is a special notice (for example, credit card information) that is encrypted. Sending a message to Aictravels.com does not cause the site to have any special responsibility.
The copyright in the contents of this website belongs to Aictravels.com. Copying any part or all the contents of this website without permission of Aictravels.com is not allowed except to the extent that such copying or printing is essential for the purpose of availing the paid services offered.
12. Offers, Contests and Interactions
This site may run contests that may need you to send the materials or information about yourself or to offer prizes. All the offers and contests running on this website have its own rules, which you need to read before getting agreed for participation.
13. Disclaimer and No Warranties
You acknowledge that Aictravels.com is a conciliator, which is not accountable for any 3rd party obligations due to rates, quality, and all other instances. You particularly agree that use of the services and the site is at your solitary risk. It is your duty to assess the exactness, comprehensiveness and expediency of all advice, opinions, services, merchandise and other information provided on the site. We don’t assure that the service will be uninterrupted or error-free.
Aictravels.com can make improvements and/or changes on its website at any point of time. Aictravels.com and its third party suppliers, licensors, and partners do not guarantee or make any representations about the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
You acknowledge that uninterrupted access or use of this website can be prevented by certain factors that are not in control including, unavailability of products & services, inoperability or interruption of the Internet or other telecommunications services or certain technical work carried out on this Website. Aictravels.com (Apex International Co Ltd) will not be answerable for any loss or damage whatsoever arising out of or in connection with any ability/inability while using the site.
14. Hikes in Tariffs & Taxes
We inform you on prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra.
If government revises some taxes on travel services, clients are liable to pay that extra amount.
15. General Terms:
Aictravels.com.com, as being a reputed and responsible travel agency, provides you the best possible information about the hotels, airlines, transportation. However, it is advised to all the clients to make a personal inquiry to avoid any confusion & mess.
We are not responsible for any delay & alteration in your trip due to unavoidable circumstances, which can be anything.
We are not responsible for any damage, loss or injury made during enjoying the holiday packages provided by us. You are accountable for your own safety measures.
We are also not accountable for any human error that gone unnoticed by the clients and our staffs.
16. Infant & Pregnant Woman:
Technically, most airlines require you to show proof of age for your lap infant. This can include a birth certificate, passport or sometimes hospital or immunization records. In reality, most airlines will not ask you for that information unless your baby looks like a toddler who could be past that second birthday.
Some airlines won't allow a woman over 35 weeks to fly at all, or they require a doctor's note. Check the fine print of your travel insurance – some policies may not cover pregnancy.
Flying while pregnant
During a healthy pregnancy, it's generally safe to fly until 36 weeks. Most airlines in the United States allow pregnant women to fly domestically in their third trimester before the 36th week. Some international flights restrict travel after 28 weeks